Terms & Conditions

1. General Provisions

These Terms and Conditions (hereinafter "Terms") govern the rights and obligations between BOHEME VENTURES s. r. o., registered at Sokolovská 178/10, 040 11 Košice, Slovakia, Company ID: 56421761, Tax ID: 2122300235, registered in the Commercial Register of the Municipal Court Košice, section Sro, insert no. 60107/V (hereinafter "Provider") and the Customer when providing services through the online booking system at www.boheme.sk.

2. Definitions

• Service — hairdressing, barbering, or massage services provided at the Provider's locations
• Booking — a binding service order made through the online system
• Customer — a natural person who books a service
• Location — branches in Svit and Tatranská Lomnica

3. Booking Services

3.1 Creating a Booking

The Customer may book a service through the online booking system. The booking is binding upon confirmation by the system. A name, email address, and phone number are required to make a booking.

3.2 Confirmation

After successful booking creation, the Customer will receive an email confirmation containing details about the appointment, service, and location.

4. Cancellation and Changes

4.1 Cancellation by Customer

The Customer may cancel a booking free of charge at least 4 hours before the scheduled appointment. For later cancellations or no-shows, the Provider reserves the right to charge a cancellation fee.

4.2 Cancellation by Provider

The Provider reserves the right to cancel a booking for operational reasons (e.g., staff illness, technical issues). In such cases, the Customer will be notified and offered an alternative appointment.

5. Prices and Payment

Service prices are listed in the booking system and may vary depending on the selected staff member. Payment is made on-site at the location — in cash or by card. Loyalty program discounts are applied automatically according to program conditions.

6. Loyalty Program

Customers with a registered account are automatically enrolled in the loyalty program. Loyalty program conditions:

• Points are credited after service completion
• €2 discount when rebooking within 14 days of the last visit
• Accumulated points can be redeemed for discounts according to current conditions
• The Provider reserves the right to modify the loyalty program conditions

7. Complaints

In case of dissatisfaction with a provided service, the Customer has the right to file a complaint within 3 business days of the service. Complaints can be submitted by email to info@bohemebarbers.sk or in person at the location. The Provider will resolve the complaint within 30 days.

8. Liability

The Provider is responsible for the professional delivery of services by qualified personnel. The Customer is obligated to inform the staff of any allergic reactions, health restrictions, or special requirements before the service begins.

9. Personal Data Protection

The processing of personal data is governed by our Privacy Policy.

To manage your personal data, visit our data management portal.

10. Final Provisions

These Terms take effect on the date of their publication. The Provider reserves the right to amend these Terms at any time. Changes will be published on the website. Legal relations not regulated by these Terms are governed by the laws of the Slovak Republic, in particular Act No. 40/1964 Coll. (Civil Code) and Act No. 250/2007 Coll. (Consumer Protection Act).